Orders are usually shipped within 2 business days (often within 1 day) of an order being received. At very busy times of the year this time may be extended, but is usually not more than 3 business days.
We use Royal Mail for our deliveries. Please note that we never use Evri (Hermes) for deliveries. We no longer use Yodel for deliveries.
UK (+ crown dependencies such as the Isle of Man and Channel Islands):
Orders weighing up to 2kg (4.4lb) can be sent via normal shipping channels (e.g. Royal Mail). A number of shipping options are available such as 2nd and 1st class standard delivery, 2nd and 1st class recorded signed for delivery.
Orders over 2kg (4.4lb) can only be sent via courier delivery (e.g. UPS/DHL/DPD etc).
Europe:
Orders weighing up to approx 900g (approx 4lb) can be sent via normal shipping channels (e.g. Royal Mail). Orders weighing between 900g and 1900g can be sent with tracking only.
Please contact us if you wish to make a purchase over 1900g in weight as we will need to come up with a custom courier shipping price for you.
Rest of World:
Orders weighing up to approx 1kg (approx 2lb) can be sent via normal shipping channels (e.g. Royal Mail). Either standard or tracked shipping.
Countries we ship to:
United Kingdom + crown dependencies such as the Isle of Man and Channel Islands.
Europe: Andorra, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Vatican City State.
North America: Canada, United States.
Rest of the World: Australia, Israel, Japan, Jordan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates.
If you would like to order from a country not on our shipping list, please contact us before trying to place an order.
1: Any customs fees and import duties are the responsibility of the buyer and if due will have to be paid by the buyer on delivery. As we are in Northern Ireland we remain a member of the EU single market and customs union. Customs fees are not payable on orders made to the EU. Please note that if you’re in the EU you may have to pay VAT at your country’s standard rate at time of delivery to receive your order.
2: It is the buyer’s responsibility to ensure that the address they provide is correct and up to date before making a purchase. Refunds will not be issued because a package has been sent to the wrong address due to the buyer having an incorrect address on file.
3: It is the buyer’s responsibility to ensure that their registered address is a secure location for having packages delivered to (e.g. you have a secure letterbox or PO box that packages can be left in, or you have a neighbour who can take in an item for you).
4: For UK deliveries, please allow up to 7 days for delivery (delivery is usually within 3 working days after dispatch – often the next day).
– For EU deliveries, please allow up to 4 weeks for delivery.
– For rest of the world deliveries, please allow up to 6 weeks for delivery.
Domestic packages (packages sent to within the UK) are sent 2nd class Royal Mail as standard. Options are present at checkout to upgrade to 1st class, and 2nd and 1st class recorded signed for – for most items.
Delivery time starts when the dispatch/shipping notice has been issued to the buyer. Delivery is usually much faster than this, but a replacement/refund will not be issued until these deadlines have passed as only then can a package be declared as lost/missing by Royal Mail.
For some countries seller can only send via tracked and signed for mail. If this is the case seller will message the buyer to inform them of this with the option to pay for the shipping upgrade or cancel the order.
5: If buyer thinks a package is lost/missing or it hasn’t arrived within a reasonable amount of time, then they should:
a: check that no one else in the house has taken in the package,
b: check that it hasn’t been left with a neighbour,
c: check that a card hasn’t been left informing the buyer that it is ready for collection at a local postal delivery/sorting office.
d: contact their local sorting/delivery office to enquire who delivered their package, to what address (e.g. a neighbour) and when it was delivered.
Should a package be declared as lost/missing after this time then a replacement/refund will be offered.
6: If a package has been sent with tracking and/or signature required, has been marked as “delivered” and/or signed for, but the buyer doesn’t actually have it (and has done everything advised in point 5 above), if the buyer believes the package has been stolen the buyer may be asked to file a mail theft report with their local postal service and police department, and forward copies of these to the seller.
7: Packages will not be declared as “gifts” or under declared on customs forms for the purposes of buyers wanting to dodge paying import tax/customs duties. Making a false declaration on a customs form (a legal document) is a crime as is tax evasion!