1: You (the buyer) have up to 28 days from date of delivery to return an item for any reason. You must tell us (the seller) that you wish to return the item(s) within 14 days of delivery. You then have 14 days to return the item(s). You must inform us before returning an item. Once the item has been returned a full refund including original shipping paid will be issued. The cost to you of returning the item will not be reimbursed. You are responsible for ensuring the item is returned to the seller in a satisfactory condition. It is recommended that a tracking service is used. Standard shipping costs only will be reimbursed. If an expedited shipping option is chosen, this amount will not be reimbursed, only the standard shipping amount will be reimbursed. This is in compliance with the EU Consumer Rights Directive 2014.
2: You must inform us if you wish to return an item so that instructions can be sent to you on how to do this. This is especially important with returns from outside the European Union, to avoid VAT, customs duties and Royal Mail handling fees being charged to the seller on returned items.
3: If an item arrives damaged you must inform us within 14 days of delivery. Photos may be required of the damaged item(s). This is so a claim can be opened with Royal Mail. A replacement will then be sent out. A refund may be issued instead at our discretion. The damaged item(s) should not be thrown out until advised to do so by us.
4: Gift cards are non-refundable.