1: Buyers have up to 14 days from date of delivery to return an item for any reason. The buyer must inform the seller before returning an item. Once the item has been returned a full refund including original shipping paid will be issued. The cost to the buyer of returning the item will not be reimbursed. Buyers are responsible for ensuring the item is returned to the seller in a satisfactory condition. It is recommended that a tracking service is used. Standard shipping costs only will be reimbursed. If an expedited shipping option is chosen, this amount will not be reimbursed, only the standard shipping amount will be reimbursed. This is in compliance with the EU Consumer Rights Directive 2014.
2: Buyer must inform seller if they wish to return an item so that instructions can be sent to the buyer on how to do this. This is especially important with returns from outside the European Union, to avoid VAT, customs duties and Royal Mail handling fees being charged to the seller on returned items.
3: If an item arrives damaged the buyer must inform the seller within 14 days of delivery. Photos may be required of the damaged item(s). This is so a claim can be opened with Royal Mail. A replacement will then be sent out. A refund may be issued instead at the seller’s discretion. The damaged item(s) should not be thrown out until advised to do so by the seller.