Frequently Asked Questions
We are currently processing and shipping orders as normal.
Domestic orders (Orders to UK addresses) - please allow a couple of days extra for your order to arrive. 1st class: 1 to 3 working days. 2nd class: 2 to 5 working days.
International orders (Orders to non-UK addresses) - please allow some extra time for your order to arrive. It may take longer due to there being fewer customs staff and postal staff. We are currently unable to ship to countries where Royal Mail have suspended shipping to these countries.
For the time being, we are only shipping international orders using tracking and signature required. Standard shipping is currently suspended until further notice.
We have temporarily suspended normal shipping (e.g. using USPS and Canada Post) to North America until further notice.
Due to it being at the epicentre of the coronavirus pandemic, international mail to North America (both the U.S. and Canada) is stuck in a massive backlog that is taking many months to process.
Courier shipping is still available to North America, however.
What products are and aren't suitable for vegans?
Beard oils: Suitable for vegans,
Beard balms: NOT suitable for vegans (contain beeswax and lanolin),
Moustache waxes: NOT suitable for vegans (contain beeswax),
Beard soaps: NOT suitable for vegans (contain beeswax),
Beard wash shampoos: Suitable for vegans.
Do you sell through any third party websites? Do you do wholesale?
We do not do wholesale. We never sell via third party reseller websites.
The only places you can purchase our products are here and at our Etsy store.
My local supermarket is selling 30ml of beard oil for £4 yet you're charging over 4 times that amount. Why is this?
Like everything, you get what you pay for. Take a look at the ingredients on the £4 bottle. You're buying a bottle of primarily cheap, bargain basement vegetable oil and sunflower oil, with some added fragrance oils and other chemicals - in other words, junk!
Do you really want to be putting that on your face?
Your beard will not thank you and will look and feel like crap as a result (weak, brittle, lank looking, split ends, clogged pores, unhealthy skin - you get the picture).
With our oils (and all our products) you're getting the very best ingredients, blended to give the optimum results for your beard and skin.
Looking after your beard is an investment and shouldn't be skimped on. You get out of your beard what you put into it.
What payment methods do you accept?
- All major credit/debit cards such as MasterCard, Visa, American Express.
- Amazon Payments.
- Google Pay.
- Apple Pay.
- BaldyBeardy Gift Vouchers.
- Paym/PingIt mobile payments facilities (available to UK purchasers only).
What currencies do you accept?
We accept payment in any of the following currencies:
UK pounds, Australian dollars, Canadian dollars, Danish krone, Euro, Hong Kong dollars, Japanese yen, New Zealand dollars, Singapore dollars, Swedish krona and US dollars.
What countries do you ship to?
Europe: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova (Republic of), Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
North America: Canada, United States. [SUSPENDED until further notice due to coronavirus pandemic].
Rest of the World: Australia, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cook Islands, Fiji, French Polynesia, Hong Kong, Israel, Japan, Jordan, Malaysia, New Caledonia, New Zealand, Qatar, Saudi Arabia, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent, Singapore, South Africa, South Korea, United Arab Emirates, United States Minor Outlying Islands.
[We may be unable to ship to some of these countries due to the coronavirus pandemic. If this is the case we will contact you after you place your order].
If you would like to order from a country not on our shipping list, please contact us before trying to place an order.
How will things change after Brexit?
Although the UK left the EU on January 31st 2020, nothing will change until the end of the transition period, currently scheduled for the end of 2020.
Until then everything continues on as it has been.
The UK remains a member of the customs union during the transition period and no tariffs will be payable on orders placed from EU countries.
Do you offer gift wrapping?
Yes, items can be gift wrapped at a small additional charge.
If you reside outside the European Union please note that customs officials can open gift wrapped items for inspection and dispose of the wrapping. This rarely happens, but occasionally does if they need to inspect a package further.
Contact us if you would like to arrange to have an item gift wrapped or to discuss gift wrapping options.
What do I do if an item arrives damaged or I'm dissatisfied with my order?
Contact us. You may be asked to provide photos of the damaged item. This is so a claim can be submitted to Royal Mail. Please do not throw out the damaged item until you are advised to do so as it may be needed to support a claim. A pre-paid shipping label will be sent to you if the item needs to be returned.
A replacement will then be sent out to you upon receipt of photos of the damaged item.
I'm a social media "influencer". Can I have some free products?
No. Please do not pester us looking for free products. We do not respond to begging messages.