Frequently Asked Questions
VAT on items sold to the EU after 1st January 2021:
Due to new EU regulations that came into force on 1st January 2021:
Between 1st January 2021 and 30th June 2021 any orders sent from the UK to the EU may be subject to VAT upon import. This means you may have to pay VAT at your country's standard rate to your postal delivery company who will remit it to your country's tax authority (+ a fee for them to do this) to release your order so it can be delivered.
From 1st July 2021 all online sellers are required under EU law to register for VAT in each EU member state, and to charge VAT on all purchases made through their websites at your country's standard VAT rate. The VAT will be automatically added on at checkout. You will not have to pay anything upon import of your package to have it delivered as you have already paid it at time of sale.
How does Brexit affect my order?
As we are based in Northern Ireland, we are still part of the EU single market and customs union. This means that unlike businesses in Great Britain, we are not required to submit customs declarations to ship orders to the EU.
This should help speed up orders as orders from us to the EU are not required to undergo customs checks.
We are currently processing and shipping orders as normal.
Royal Mail are very busy at the moment. Some small delays are to be expected.
Domestic orders (Orders to UK addresses) - 1st class: 1 to 3 working days. 2nd class: 2 to 5 working days. Please allow a few days extra for your order to arrive due to coronavirus restrictions. Please contact us if your order has not arrived 7 days after it has been shipped.
International orders (Orders to non-UK addresses) - please allow some extra time for your order to arrive. Up to 4 weeks for EU orders, up to 6 weeks for non-EU orders.
Why is shipping to the U.S. so expensive?
Unfortunately postage rates to the U.S. have skyrocketed in the past year. Royal Mail have increased their rates to the U.S. 3 times in the past year alone - so much so that they have even given the U.S. its own shipping zone!
We only charge what it costs us to ship to the U.S.
What products are and aren't suitable for vegans?
Beard oils: Suitable for vegans,
Beard balms: NOT suitable for vegans (contain beeswax and lanolin),
Moustache waxes: NOT suitable for vegans (contain beeswax),
Beard soaps: NOT suitable for vegans (contain beeswax),
Beard washes: Suitable for vegans.
Do you sell through any third party websites? Do you do wholesale?
We do not do wholesale. We do not sell via third party reseller websites.
The only places you can purchase our products are here and at our Etsy store.
Occasionally we sell at traders' markets and craft fayres. If we are planning any we will let you know here and on our social media channels.
My local supermarket is selling 30ml of beard oil for £4 yet you're charging over 4 times that amount. Why is this?
Like everything, you get what you pay for. Take a look at the ingredients on the £4 bottle. You're buying a bottle of primarily cheap, bargain basement vegetable oil and sunflower oil, with some added fragrance oils and other chemicals - in other words, junk!
Do you really want to be putting that on your face?
Your beard will not thank you and will look and feel like crap as a result (weak, brittle, lank looking, split ends, clogged pores, unhealthy skin - you get the picture).
With our oils (and all our products) you're getting the very best ingredients, blended to give the optimum results for your beard and skin.
Looking after your beard is an investment and shouldn't be skimped on. You get out of your beard what you put into it.
What payment methods do you accept?
- All major credit/debit cards such as MasterCard, Visa, American Express.
- Amazon Payments.
- Google Pay.
- Apple Pay.
- BaldyBeardy Gift Vouchers.
- Paym/PingIt mobile payments facilities (available to UK purchasers only).
What currencies do you accept?
We accept payment in any of the following currencies:
UK pounds, Australian dollars, Canadian dollars, Danish krone, Euro, Hong Kong dollars, Japanese yen, New Zealand dollars, Singapore dollars, Swedish krona and U.S. dollars.
What countries do you ship to?
Europe: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova (Republic of), Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
North America: Canada, United States.
Rest of the World: Australia, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cook Islands, Fiji, French Polynesia, Hong Kong, Israel, Japan, Jordan, Malaysia, New Caledonia, New Zealand, Qatar, Saudi Arabia, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Vincent, Singapore, South Africa, South Korea, United Arab Emirates, United States Minor Outlying Islands.
If you would like to order from a country not on our shipping list, please contact us before trying to place an order.
Are your products safe?
We do not use any nasties in our products. All our ingredients and processes are compliant with UK and EU cosmetic regulations. We have safety reports for our products, product information files on all our ingredients used, and are registered with both the UK and EU cosmetic regulatory agencies.
Do you offer gift wrapping?
Yes, items can be gift wrapped at a small additional charge.
If you reside outside the European Union please note that customs officials can open gift wrapped items for inspection and dispose of the wrapping. This rarely happens, but occasionally does if they need to inspect a package further.
Contact us if you would like to arrange to have an item gift wrapped or to discuss gift wrapping options.
What do I do if an item arrives damaged or I'm dissatisfied with my order?
Contact us. You may be asked to provide photos of the damaged item. This is so a claim can be submitted to Royal Mail. Please do not throw out the damaged item until you are advised to do so as it may be needed to support a claim. A pre-paid shipping label will be sent to you if the item needs to be returned.
A replacement will then be sent out to you upon receipt of photos of the damaged item.
I'm a social media "influencer". Can I have some free products?
No. Please do not pester us looking for free products. We do not respond to begging messages.